FAQ

General information before submitting your application

You need to register on the Festiwork website in order to apply for any of the listed job opportunities. Before applying make sure you understand that your selected festival job is primarily cleaning, and in some cases “back of the house” catering or other unskilled event support positions. If you have visited festivals or major sporting events – and surely you have - no explanation is needed as to the amount of litter generated by the attending crowd. All events are different, therefore the duties also vary: you could be asked to do litter-picking, or to empty bins, to vacuum-clean or sweep an area, wash tables or clean sanitary facilities etc. You will never receive a task that is impossible for you to carry out, however it is good that you understand what will your duties be before you travel. Understanding your duty is especially important in relation to your payments: you are being paid by the hour, the more you work, the more you take home. If you fail to work, you will not only miss out on your planned wages, but you will also owe money to the employer for financing your travels, food and accommodation. The estimated earnings you see next to each job opportunity are based on a calculation of an average sum of hours which you need to work through in order to earn that estimate, the estimated wage is not something you will receive per se.

When am I eligible to apply for work at Festiwork?

You need to be over 18. (I case you’re 17, contact a member of the Festiwork team to see if we can help you.) You need to have the right to work in the EU. (All citizens of countries of the EU have this right.) You need to speak at least at a basic level of English. You need be responsible in your work attitude..

How do I know that I got hired?

Upon submitting your application a member of the Festiwork-team will arrange with all candidates a personal or Skype interview. In the interview we will ask you to tell us about your previous experiences and motivations (we will require at times to speak in English) so we can assess your eligibility. Furthermore we provide you with detailed information about the jobs. The employer will review candidates and if their application is accepted, they will be informed in your Festiwork-inbox about the documents and data you need to upload. Besides, it is also very important to settle the advance fee for the travel service. This secures your place on the coach and also works as a guarantee for the employer that you will actually come. Remember the employer pays for your whole trip, accommodation and food in advance. Without fully signed paperwork and the payment of the advance travel fee, you cannot take up the work.

Can I apply to multiple jobs?

Yes, of course. You can submit your application for more, consecutive work job opportunities. Employers tend to like and prioritize people they already know.

Registration

The registration process has two steps. First is a general registration on the homepage of Festiwork, which will create your own Festiwork-inbox. Second part is actually submitting you application to any of the jobs listed on the Festiwork website, going through the interview, and then uploading the documents through you Festiwork-inbox.

Origin of candidates

Our jobs are open to all persons who have the right to work in the EU. Citizens of the countries of the European Union have this right by default. We usually arrange travels from cities where larger groups of candidates come from (for example in Hungary we only depart from Budapest with possible stops in Győr and Wien on the way to the UK). Naturally we will contact you and inform you about the travel options once you have successfully got hired. If you live in the UK please feel free to get in touch with a member of the Festiwork-team to see what options we can offer you.

Canceling work, withdrawing your application

We honestly hope that by the time you’ve went through the interview and signed the contracts you’ve made a careful and deliberate decision, which you will not withdraw, however we acknowledge certain medical conditions or sudden and serious cases where this becomes necessary. A certain % of the advance travel fee will be reimbursed according to the contract you sign with the travel service, based on how near the cancellation is to the time of the departure.

Travel

Festiwork candidates travel by coach to the work venues.

Why are we taking a coach when the plane is better?

Jumping on a coach is the only way the employer can guarantee that the required number of workers arrive at the selected venue with all their camping equipment from Eastern Europe at the lowest possible price. Don’t get us wrong, the plane option has been tested and failed already. The common misunderstanding is that although there are times when the actual plane-tickets are cheaper than the coach, there are some very costly add-ons which eventually make it a more expensive option: luggage, getting from the airport to the festival venue, getting a taxi from the station to the festival entrance (except for Parklife, British Summertime Live and Wireless, festivals are nowhere near public transportation). And this is just one trip, you would need to make the same trip 2-3 times to get to all venues where there is work. You can see how an organized coach travel gives you the savings and the hassle-free way of moving across events?.

Can I stay in the UK after my job is over?

Of course, it is your decision to make. However, we ask you to bear in mind, that the travel service is a “package”, which includes all movements you make during your job, covering your travel back home. Therefore if you decide to travel home separately you will still be charged the full travel price.

Transportation between venues during your job

As part of the travel service package, the employer arranges for transportation between the venues you will be working at. These are typically coaches or minibuses, which pick you up after you’ve finished work in one event and drop you off at the next event. For example you start working at V Festival Stafford, this is where the coach from Eastern Europe take you. After you have completed V Festival Stafford you will carry on working at Creamfields Festival further to the north near Liverpool, so a coach will arrive in Stafford, pick you up and take you to Creamfields. When Creamfields is finished, another coach will come to take you to the Holyhead docks where you will board a ferry to Dublin. In Dublin an Irish coach will pick you up to take you to Electric Picnic festival which takes place in Stradbally Hall, once you have done that another Irish coach will pick you up and take you back to Dublin, where you again board a ferry to Holyhead, where you board another coach which takes you down to London to finish your job period at the BBC Proms in Hyde Park. Once all your assignments are finished a coach will take you back home to Eastern Europe. By now, you can probably see how much you will save having all these arranged for you by you employer.

Transportation between your workplace and accommodation during your job

At the majority of events accommodation is either on-site in a staff-camping area or nearby at an external campsite or in rare cases in a hostel. There are rare cases where you need to take public transportation to get to your workplace each day (e.g.: Hyde Park) or when there is a longer daily trip you need to make (e.g.: Electric Daisy Carnival). In these few cases these trips are not included in the package, so you have to pay for tickets on the public transport, and alternatively the employer will deduct the cost of the extra transfer. Rest assured, you will be notified of these in advance.

What is the limit on luggage?

Everyone is entitled to bring 1 suitcase (MAX 20 KG), 1 hand luggage (MAX 7KG) and 1 tent. We are well aware that you will find a lot of stuff at the festivals, which visitors leave behind, however you must fit everything into these limits as the coach has a maximum loading capacity it cannot exceed. International transport regulations relating to excess weight are very strict, so please be mindful of the limits. Every year there are people who want to “smuggle” extra luggage on the coach going against the rules, which delays coach departure and creates a bad atmosphere. The coach driver is only trying to carry out his duties, please support him by acknowledging the rules.

How does cleaning at a festival look like?

Cleaning a festival has 3 distinct phases: pre-clean, showday cleaning and post-clean. We will introduce the characteristics for each phase below. Pre-clean: there are no concerts or races in this period; shifts are usually shorter, you will be required to maintain cleanliness when festival-goers start arriving and contractors are building the site. Showday cleaning: this is how we call the work we do during the show, when the concert/race takes place. Here shifts are usually longer (9-12 hours) and may vary area by area. These days give you the unique opportunity to experience the event and the gigs for yourselves gaining unforgettable memories. Your employer and the cleaning company knows that you are looking to listen into music or watch a bit of horseracing, and they certainly do not mind some fun for you, however this can never be to the detriment to your work. You are a worker first, you have to carry out your duties, wear your uniform, respect your shifts and stay in the area where you’ve been sorted. If there is eventually some free time and you have the permission, only then you are allowed to go. Disappearing off into the crowd, or leaving your post without notice will result in having your wristband cut off and expulsion from work. Post-clean: during post-clean the area of the festival is restored to its previous format, stages come down, fences go away, festival-goers pack their stuff and leave. It typically takes 4-5 days, however depending on the weather and the size of the festival it can be a couple days longer. Shifts during post-clean are joint dayshifts, all workers work together generally around 7-9 hours daily. Based on feedback from previous years, post-clean is the most tiring part of the work due to the fact that the event itself is over, there are no concerts or shows running, and there are no visitors, just seemingly endless trash they leave behind which has to be picked up.

Who decides on which shifts I am working and when will I know mine?

The allocation of shifts usually takes place on the first day of the event, during pre-clean. The cleaning company determines shifts and the representative of the employer renders the workers into their shifts. Shifts do not work as a wish list; you have to work at the area and at the shift where you were sorted. During show days you are usually required to work in the same shift throughout, in principle there is no way of changing that. Naturally the supervisors on site will do their best to liaise between the workers and the cleaning company to make sure shifts and consequently overtime opportunities are sorted in a fair manner. They will be there to help but the cleaning company will always have the final say – please bear this in mind..

Overtime, absence from work, day-off

Although it varies event by event, you will probably get the chance to work extra hours. These overtime opportunities are generally handed out in an ad-hoc first come-first served basis. E.g.: the cleaning company finds that an area has not been fully cleaned during the day and therefore asks 4 people to work for an extra 3 hours each. Deliberate absence from work is not allowed and it will have negative effects on your pay. Please remember that you have came to work, you have a duty to perform the shifts assigned to you, fatigue or bad weather cannot be made as an excuse. The circumstances you are required to work in were well known before you started working therefore you have to make sure you come prepared for work, bring the right equipment and get proper rest. Skipping your shifts also gravely affects your pay: you are paid per hour, so missing out on working hours decreases your income while your daily costs still apply. Long years of experience shows that 9 out of 10 cases, absence from work results from careless preparation or irresponsible behaviour. Naturally you can indeed be genuinely sick, in this case please contact your supervisor.

Who are my bosses? Whose do I report to?

During your work you will receive directions from both the cleaning company and your employer. You are responsible for carrying out the routine tasks assigned to you and also for performing ad hoc instructions by your supervisors. You have to wear your uniform, understand lunch break regulations and also to accept the code of conduct of the cleaning company. Remember, the rules are for your benefit, and rest assured, they would be explained to you before you start working.

Will I receive uniform, tools and equipment for my job?

The cleaning company provides all tools and equipment necessary for your job. As a default rule, workers must bring their own working clothes (shoes, T-shirts, trousers, jumpers, coats etc.) however different cleaning companies vary in what they require and provide – you will always be notified of the requirements beforehand. Clothing wise two type of events can be identified: high-end, upscale venues and festivals. At high-end, upscale venues such as Ascot Racecourse, Goodwood Racecourse, Silverstone, Hyde Park the compulsory uniform you need to bring is: black shoes (not sneakers or sports shoes!), black socks, black trousers (not jeans, a not jeans-lookalikes), plain white shirt. Similar dress code applies to workers assigned into VIP areas of festivals. The cleaning company at high-end, upscale events usually provides: vest, tie, jumper and high visibility vests (hi-vis). Festivals and other events not classified as “upscale” do not have such strict dress codes. You are welcome to work in the shoes, trousers and T-shirts of your preference. It cannot be stressed enough that you need to be mindful of bringing with yourselves warm clothing (multiple socks, underpants, jumpers), water-repellent coats and gumboots/Wellington boots! Yes, you can probably get through a week without rain, but that is an absolute maximum, so be prepared that rain will come falling down creating mud (and soaking all your clothes and shoes if you do not prepare)! If there is one thing you truly pay attention to– it should be your clothing

Tents – do I have to bring my own?

Yes, you have to bring your own tents, as neither Festiwork nor the employer, nor the cleaning company is able to supply you with a tent. It is very important that your tent is double-layered and water-resistant. Our awkward experiences show one-layered tents being flooded by water after the first rain. The weather in the UK is different even in the summer months: nights are cold, rains are heavy. Please prepare your kit super careful to avoid getting cold or contracting a sickness. As at most festival sites you would be required to camp, please make these arrangements to keep your stuff dry and your nights calm and comfortable. Should you require any assistance, please contact a member of the Festiwork-team..

Deductions in general

We consider our greatest advantage the fact that candidates applying for a seasonal position at FESTIWORK only need to pay a modest advance travel fee to embark on their experience of a lifetime. Yes, it is possible to start working in the UK without having £1000 in savings* covering your costs of travelling and living. (*Other recruitment agencies recommend ca. £1000 before departure.) How is it possible? Your employer in the UK pre-finances and pays for your entire travel, accommodation, food and other costs in advance, enabling candidates with lesser financial abilities to take up a job in the UK. However, despite the fact, that your employer helps you financially, it does not mean these costs are paid instead of you. The full amount of your costs will be contractually deducted from your wages in each payroll, irrespective of the hours you work, the days you are out sick or leave the job for any other reason. You can consider this in a way that the employer invests you, helps you to be able make the journey and after you have earned your wages, you repay him for his initial help. Deductions are for your benefit, they allow FESTIWORK opportunities to be open to large groups of people. They are also a contractual commitment, as they constitute a debt towards the employer, which can be enforced. You’re a bunch of school friends looking for a summer adventure without having to pay a lot for it? Apply @ Festiwork. You’ve been trying out all sorts of jobs with no luck but never had the chance to go abroad because you didn’t have the money? Apply @ Festiwork. We are trying to give you opportunities.

Levonás részletezés (hiányzó angol szöveg)

- Utazási költség:Az utazási költség egészét az angol munkaerő kölcsönző cég előlegezi meg és fizeti ki. Ez egy csomagos ajánlat, amely az oda-vissza buszos utazás költségét és a kinti események közötti transzfer költségét tartalmazza. Ez turnusonként eltérő lehet, mivel minden turnusnál más helyszínek vannak. A pontos összegről turnusonként történik a tájékoztatás. (A turnus eseményei közötti transzfer NEM összekeverendő a napi munkába járás azon eseteivel, ahol vagy saját költségen vagy további napi költség fejében tudtok eljutni a munkába - ezek a költségek NEM tartoznak bele az utazási költségbe.) Ennek az utazási költségnek egy részének előzetes befizetése a kiutazás feltétele. - Szállás: A szállásköltségét egészét az angol munkaerő kölcsönző cég előlegezi meg. Ez vonatkozik a hostelben töltött éjszakákra és a kempingezésre is, ahol szintén felmerül többek között a terület, a szaniteregységek, mobil toalettek, generátorok stb. bérleti díja, beszerelési és elszállítási költsége. A pontos összegről turnusonként történik a tájékoztatás. - Management fee: A menedzsment költsége. - Catering: Az angol munkaerő kölcsönző cég által biztosított étkeztetés költsége..

Egyéb költség (turnusoknál részletezve) - hiányzó angol szöveg

- Londonon belüli közlekedés: Amennyiben tömegközlekedéssel el lehet jutni a szállásról a munkahelyre úgy az utazás saját költségen történik. (Pl. Londonban Hyde Park-ban lévő munkák esetén a szálláshelyről mindenkinek maga kell gondoskodnia az utazásáról vagy adott esetben gyaloglásáról). Ha a turnus egyik eseményén ilyen típusú szállás lesz, azt előre jelezzük felétek. - Transzfer (munkahelyszíne és szállás között): Amennyiben tömegközlekedéssel nem lehet eljutni a szállásról a munkahelyszínére, úgy transzferjáratok fognak értetek jönni reggel és este. Ennek a transzfernek külön napi költsége van. (Pl. ez lehet a helyzet a Royal Ascot-on, vagy kisebb egynapos rendezvényeken Milton Keynesben) Ha a turnus egyik eseményén ilyen típusú szállás lesz, azt előre jelezzük felétek a várható költségek részletezésével. - Étkezés: Vannak olyan helyszínek ahol a catering nem megvalósítható, ilyen esetben mindenki saját magának kell, hogy biztosítsa a szükséges étkezést.(Ilyen helyszín pl. London) Az önellátó helyszínekre már a jelentkezéskor felhívjuk a figyelmeteket és szükség esetén segítünk Nektek boltot, éttermet találni.

Payment

You receive your payment in GBP pound sterling (£) after your worked hours. Your pay is calculated using timesheets, which is the official record keeping for temporary workers: it is a spreadsheet, which includes your name, your starting time, your break time, your finishing time and your signature. This is the single most important document relating to your pay, therefore we recommend you keep a record of exactly how many hours you have worked and make sure your numbers match with the official timesheet. If you see any mistake, please raise it immediately as raising a complaint relating to number of hours after an event is closed is indeed very difficult. It is important to note that because you are a temporary worker paid by the hour and assigned to work at certain clients for designated days with breaks in-between, you are not entitled to holiday or sick pay. This is no different to seasonal jobs in Eastern Europe: when you’re working on the corn fields or in agriculture you get paid at the end of the day, however if you don’t come the following day you don’t get paid at all. The administration, calculation, payrolling and actual payment of your wage are in the sole competence of your employer. Festiwork acts as an intermediary, sharing and advertising the offers made by your employer.

How does the employer calculate earnings for each program?

The employer, based on the information received from the cleaning company, determines the average earnings advertised next to each program. Festiwork receives this information and shares it with candidates without modification. The employer estimates pay based on how many hours have workers worked in previous years at different events. The estimates given at each program reflect a pessimistic calculation. It is very important to know that the minimum estimate is not a guaranteed payment; you will not receive this earning just because you have applied. To reach the advertised minimum earning, you have to work through all the shifts you are sorted into. Our most important objective is to make sure everyone earns as much as possible, but this will not happen unless you show a responsible attitude towards work. Although determining maximum available working hours lays with the cleaning companies, our experience of many years show that if you work through your program responsibly taking a few extra hours here and there you will earn (often significantly) more than the advertised minimum earnings estimate. There will be no unreasonable change to your costs, so the in general the more you work, the better off you are..

How frequent is my pay?

We will give you exact notification prior to your departure, but payments are received by workers weekly, fortnightly and in some cases monthly, depending the length of each event they work at.

Pay-cards

You will receive your pay onto a so-called “pay-card”, which is basically a simplified ATM-card (debit card). In the UK setting up a bank account is a lengthy process and requires a place of residence, which is hard to get for Eastern European workers. Your pay-card works just like any other ATM-card, you can pay with it and use it to withdraw cash, you cannot, however use any other bank services, such as online banking. Your pay-card has a monthly fee (£6/month) and a cost per transaction (ca. £1/UK withdrawal and ca. £2/EU withdrawal), which is ONLY chargeable to you when you actually use the card – therefore we recommend that you withdraw your earnings from an ATM after you’ve finished your program. Further benefits of the pay-card: - You will not be charged international banking fees, which is usually £25-30/transaction - Cost of withdrawal and card payments cost the same or less than what you would be paying when you use your Easter European card - Pay-cards are internationally recognized Mastercard/Visa cards - You do not have to go through the often impossible ordeal of opening a bank account in the UK without a UK residence - You can log into an online interface (not online banking!), where you can track your balance and see the transactions you have made, you will receive a generated login and password for your Pay-card account via email

ACCOMMODATION

Accommodation will either be camping or hostel, depending on the characteristics of the event you are working on. Camping accommodation generally relates to festivals while hostel accommodation will be provided when the event is in a city park. You will receive information on your accommodation prior to your departure. When camping, you will be required to camp at the staff camping area. Please take care of your belongings as neither the cleaning company or the employer, nor Festiwork take responsibility for any lost or stolen items. Staff camping areas are usually under security surveillance, however we still recommend you buy padlocks to further secure your belongings. We also do not support bringing large electronic devices to your work. It is also important to keep you camping area, the shower and sanitary facilities neat and tidy! No loud music is allowed after 10.00 pm (22.00) and even if you consume alcohol, you have to do it in a responsible manner. You have to obey to both the festival rules and also the rules of the cleaning company. Camp security staff has the authority to search you or your tents if there is a suspicion of breaching any of these rules and will report to the police if necessary.

Electricity, hot water, WIFI etc.

When you stay in hostels, you will have electricity, hot water and WIFI all at your disposal. When you stay in staff camp areas you have to expect festival conditions: there are portable showers which have hot water by default, there is no WIFI but there will be a few sockets you can share to charge your phones..

Food

On events where there is catering service provided you will be receiving 3 meals per day. Please do not expect the kind of meals your mum cooks at home, that simply cannot be reproduced on a festival site. Out of the 3 meals, by default the catering service provides for 1 hot meal. In case you are allergic, vegetarian or have any other special requirement please make sure to notify Festiwork during the application procedure. Breakfast: cereal, milk, toast, jam, coffee, tea, butter Lunch: “typical English lunch”: sandwich, fruits, chocolate bar, chips, water Dinner: hot meal e.g.: macaroni cheese, chicken paprika, burger, pasta, chicken curry etc. There are cases when you shifts will change your meal times. If you’re assigned to do nightshift you will probably have lunch for breakfast, dinner for lunch.

Rules for partying

Work has to be prioritized – this must be your attitude. Your primary obligation is to work responsibly through the shifts assigned to you. It is important you take this seriously as if your employer and the cleaning company are satisfied with your work no one will have anything against you going out and enjoying concerts in the evenings. Let’s be honest, you applied partly because you want to see the big names headlining the events and enjoy the festival. Festiwork appreciates this, your employer appreciates this and even the cleaning company appreciates this – but only if you work well. Keep this in mind, because if you’re only there to party you will soon end up having your wristband cut off and expelled from work.

Smoking, drugs

You are not allowed to smoke during your shifts, only when you are on a break. Some cleaning companies have tougher rules on smoking, which you need to adhere to. Please make sure you smoke at the designated smoking areas. It goes without saying but we say it anyway: you are not allowed to use any kind of drugs under no circumstances. Drug use triggers immediate expulsion from the site..

Consumption of alcohol

Everyone enjoys a nice beer after a hard day of work. As long as you’re being sensible there is no problem with that, once you start shouting and causing trouble there will be a problem. You have to make sure to wake up in time the following morning ready to start work – being drunk or hangover at work will not be tolerated and could result in being expelled.